FAQ

We design and manufacture a wide range of optical furniture and display solutions, including single display elements, wall displays, wall shelves, showcases, freestanding displays, shop window displays, island displays, tables and table showcases, counters, and various storage solutions such as cabinets.

Yes. Our products are highly modular and adaptable. We can configure displays to fit your floor plan, shop size, and brand aesthetics, including color, materials, and LED lighting.

Both options are available. You can choose from over 200 standard modules for quick deployment, or we can design and produce bespoke furniture based on your specifications or existing designs.

Please note that custom designs may involve higher costs due to additional design work, material adaptation, and production setup. Custom designs must align with the materials we work with: aluminium, acrylic, glass, stainless steel, polycarbonate, MDF, and chipboard.

We work with aluminium, acrylic, glass, stainless steel, polycarbonate, MDF, and chipboard. All materials are sourced from the EU or neighboring countries and are selected for durability, ease of maintenance, and environmental considerations.

Yes. We carefully select materials to provide long-term performance while supporting responsible production practices:

• Aluminium, stainless steel, and glass are highly durable and can be recycled repeatedly without loss of quality, reducing material waste over time.

• Acrylic and polycarbonate offer excellent strength-to-weight ratios and long service life. They are also recyclable where suitable facilities exist.

By using durable, high-quality materials, sourcing locally whenever possible, and integrating energy-efficient LED technologies, we reduce replacement needs and help our partners create sustainable, high-performance retail environments.

Yes. All our wall displays feature LED lighting, which is energy-efficient, durable, and integrates seamlessly into display furniture for optimal product presentation. We also provide LED lighting for several window and freestanding displays, as well as for counters.

While primarily designed for optical shops, many of our displays can be easily adapted for other retail sectors, including fashion, accessories, jewelry, and lifestyle stores. Additionally, our STRUKTURA system is ideal for a wide range of retail environments.

We offer full shop planning and design services, including placing our products within your floor plan based on our experience and expertise. This ensures your space is optimized for functionality, customer flow, and product presentation. Read more here.

Absolutely. We collaborate closely with your architects or interior designers: we introduce them to our products, they create the design, and we prepare everything for production to ensure accurate implementation.

For larger projects, we provide an on-site installation team and detailed assembly instructions. Installation is coordinated with your construction schedule, typically taking 1–3 days depending on project size, and begins once pre-construction work (electricity, heating, painting) is complete.

Yes, we have local representatives in select countries. Please contact us to find out if your country is covered and to be connected with the appropriate local partner.

All products are manufactured in Zagreb, Croatia (EU), at our production center, which is fully integrated with product development and testing.

Yes. All materials are sourced from the EU or neighboring countries, and all production is done locally in Croatia.

Presenta Nova has been operating since 2002, with over 20 years of experience in designing and producing optical shop displays and furniture.

Yes. We hold three patents: two for locking mechanisms for frame displays, and one for lighting solutions designed for use across all retail environments.

Orders can be placed directly through our webshop, by submitting a quotation request, or via email or phone contact with our sales team or your assigned representative.

• Small orders (rods, panels, accessories): 2–6 weeks

• Full shop / full-site projects: generally within 8–10 weeks after order confirmation

Yes. We ship globally from our production center in Croatia, using truck, air, sea, or express freight for small orders.

The delivery time depends on the destination and the products ordered:

Truck Transport
Central Europe: 4–6 working days
Rest of Europe: 7–10 working days

Air Freight
Outside Europe: 5–7 working days

Sea Freight
Mediterranean area: 2 weeks
Middle East: 3 weeks
USA and Canada: 4 weeks

Small Express Shipments
Europe: 2 days
Rest of the world: 4 days

Products are carefully packed to protect materials during transport. The shipping method depends on order size and destination.

We handle export clearance for all shipments. Import clearance must be completed by the client, but we can assist with all necessary documentation to make the process smooth and efficient.

Yes. All products come with assembly instructions, and our customer support team is available to assist with technical questions or installation guidance.

• Rods: 5 years

• Electronic parts: 2 years

• Other systems/products containing our systems (except rods): 2 years, covering only malfunctions due to genuine mechanical or electronic faults.

Exclusions: The warranty does not cover damage caused by misuse, improper handling, excessive force, incorrect installation, liquid spills, or natural events such as floods or fires. Following the provided assembly and care instructions helps ensure full warranty coverage.

Yes. Spare parts and replacement components are available for all our systems.

You can visit us in Zagreb, or attend international trade fairs where we exhibit.

• MIDO, Milan, Italy

• SILMO, Paris, France

• OPTI, Munich, Germany

• VISION PLUS EXPO, Dubai

Yes. You can request a meeting in advance, and we will schedule a time with our sales or design team.

You can submit your project requirements or product list through our website contact form or directly by email. For shop design projects, we recommend completing our Client Design Questionnaire. We will prepare a customized quotation based on product types, quantities, and project scope.

Možete poslati zahtjev za ponudu putem webshopa, putem obrasca za kontakt na web stranici ili izravno putem e-maila. Za projekte dizajna optika preporučujemo i slanje ispunjenog Upitnika za klijenta.

Vous pouvez soumettre vos exigences de projet ou votre liste de produits via le formulaire de contact de notre site web, par e-mail ou directement. Pour les projets de conception de magasin, nous recommandons de compléter notre questionnaire client design. Nous fournissons des devis personnalisés en fonction des types de produits, des quantités et de l’envergure du projet.

Sie können eine Angebotsanfrage über unseren Webshop, über das Kontaktformular auf unserer Website oder direkt per E-Mail senden. Für Optik-Designprojekte empfehlen wir außerdem, den ausgefüllten Kundenfragebogen. zu übermitteln.

È possibile inviare i requisiti del progetto o l'elenco dei prodotti tramite il modulo di contatto sul nostro sito web, tramite email o per telefono. Per i progetti di design di negozi, consigliamo di compilare il nostro Questionario di progettazione per i clienti. Forniamo preventivi personalizzati in base ai tipi di prodotti, alla quantità e all'ambito del progetto.

Puede enviar los requisitos de su proyecto o la lista de productos mediante el formulario de contacto de nuestro sitio web, por correo electrónico o directamente. Para proyectos de diseño de tiendas, recomendamos completar nuestro cuestionario de diseño para clientes. Proporcionamos presupuestos personalizados según los tipos de productos, las cantidades y el alcance del proyecto.

We work directly with optical shop owners, their designers, and architects, and also collaborate with distributors or partners, depending on your location.

Please contact our sales manager, who will coordinate design, production, and installation.

We accept bank transfers in Euros or US Dollars. Payment details are provided upon order confirmation.

50% deposit is required upon order confirmation, with the remaining 50% due before final shipment of all ordered products.

Yes. You can submit your project requirements or product list via our website, email, or through your assigned sales representative. We provide customized quotations based on product types, quantities, and project scope.